Delivery Terms & Conditions
- Delivery Time: We usually deliver your order within 4-5 working days.
- Shipping Costs: Delivery charges depend on the courier.
- Free Delivery: If you buy both a frame and lenses, delivery is free. Otherwise, you’ll need to pay for shipping
- Order Processing: It takes 2-3 working days to process your order after we get all the details, like your prescription.
- Order Processing: It takes 2-3 working days to process your order after we get all the details, like your prescription.
- Track Your Order: Once we ship your order, we’ll send you a tracking number so you can see where your package is.
- Courier Services: We use trusted services like TCS and Leopard Courier for safe delivery.
- Correct Address: Make sure the delivery address you provide is correct. If there’s a problem, we’ll contact you.
- Delivery Confirmation: We’ll call you to confirm delivery. If you’re not available, the courier will try again.
- Damaged Products: If your product gets damaged during delivery, we’ll replace it or give you a refund.
- Prescription Info: We need your prescription or power details to finish your order. If we don’t get this information soon, your delivery might be delayed.
- Quality Checks: We carefully inspect every product. If something doesn’t pass our check, we’ll remake it. This might cause a slight delay in your delivery.
Customer Support